โ† Helpdesk Portal / Departments & Support Scope
๐Ÿ›๏ธ

Support Departments & Service Directory

Find the appropriate organizational division for your inquiry. Review operational responsibilities, expected response times, and submit a targeted ticket.

๐Ÿ‘ฅ SLA: 24 - 48 Hours

Membership Support

Assistance with registration, accounts, renewal, certificates, and ID cards.

Scope of Service:
  • Registration & Verification
  • Digital ID & Certificate Downloads
  • Membership Upgrades & Renewals
  • Account Access & Profile Edits
๐Ÿ“ง membership@nirmol-bangladesh.org
Submit Ticket to This Team โžœ
๐ŸŽ“ SLA: 12 - 24 Hours

Training & Courses

Course registration, schedules, attendance, assignments, and certificates.

Scope of Service:
  • Course Admission & Payment
  • Class Schedules & Zoom Links
  • Assignments & Exam Submissions
  • Training Completion Certificates
๐Ÿ“ง training@nirmol-bangladesh.org
Submit Ticket to This Team โžœ
๐Ÿ“„ SLA: 24 - 48 Hours

Journal & Publications

Manuscript submissions, peer reviews, editorial inquiries, and publications.

Scope of Service:
  • Manuscript Submission Queries
  • Reviewer Portal Onboarding
  • Editorial Decisions & Revisions
  • Trishnatur Literary Journal
๐Ÿ“ง journal@nirmol-bangladesh.org
Submit Ticket to This Team โžœ
๐Ÿ’ผ SLA: 4 - 24 Hours

Recruitment & Careers

Job circular queries, applications, written tests, interviews, and admit cards.

Scope of Service:
  • Job Circulars & Applications
  • Admit Card Generation & Print
  • Exam Venues & Seat Allocations
  • Interview Calls & Final Results
๐Ÿ“ง hr@nirmol-bangladesh.org
Submit Ticket to This Team โžœ
๐Ÿ’ป SLA: 1 - 12 Hours

IT & Technical Support

Portal login issues, errors, bugs, site performance, and security.

Scope of Service:
  • Portal Login & Password Resets
  • Bug & Error Incident Reporting
  • Site Performance & Accessibility
  • Data Security & Account Protection
๐Ÿ“ง tech@nirmol-bangladesh.org
Submit Ticket to This Team โžœ
๐Ÿ’ฐ SLA: 24 - 48 Hours

Finance & Accounts

Invoices, payment verification, reimbursements, donations, and grant accounts.

Scope of Service:
  • Payment Verification & Invoices
  • Donations & Project Grants
  • Membership & Fee Slips
  • Expense Reimbursements
๐Ÿ“ง finance@nirmol-bangladesh.org
Submit Ticket to This Team โžœ
๐ŸŒฟ SLA: 24 - 48 Hours

Programme & Volunteering

Field programmes, climate initiatives, volunteer activities, and logistics.

Scope of Service:
  • Youth Volunteer Deployments
  • Field Events & Climate Programs
  • Volunteer Hours & Badges
  • Institutional Community Work
๐Ÿ“ง program@nirmol-bangladesh.org
Submit Ticket to This Team โžœ
โ„น๏ธ SLA: 24 - 48 Hours

General Information Desk

General inquiries, partnerships, feedback, suggestions, and complaints.

Scope of Service:
  • General Public Questions
  • Partnerships & MOUs
  • Media & Press Inquiries
  • Official Complaints & Grievances
๐Ÿ“ง info@nirmol-bangladesh.org
Submit Ticket to This Team โžœ
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