Submit a Ticket
File an official inquiry, complaint, or request. Upload attachments and receive real-time SLA-backed assistance.
Track Ticket Status
Lookup ongoing conversations using your Ticket Number and Security Token without having to log in.
Knowledge Base & FAQs
Instant step-by-step guides for certificate downloads, journal submissions, admit cards, and LMS access.
Department Directory
Find direct team leads, specialized operational areas, departmental emails, and working hours.
โก Quick Ticket Status Lookup
Have a Ticket Number from email? Enter your details below for instant status & reply history.
Guidelines & Instructions for Users
๐ 1. How to Submit an Effective Ticket
- Select the exact Department: Routing your ticket to the right department ensures it is handled immediately by authorized personnel.
- Write a descriptive Subject: State the exact issue (e.g. "Unable to download admit card for Written Exam Application #1042").
- Include identification details: Mention relevant Course Code, Membership ID, Transaction/bKash TrxID, or Manuscript ID.
- Attach screenshots or files: Screenshots of error messages or payment slips drastically reduce back-and-forth resolution time.
๐ฅ 2. Member vs. Guest Requester Experience
Logged-In Members: Tickets are automatically tied to your member profile. You can view, manage, and reply to all active and resolved tickets directly under the Helpdesk & Support tab in your Member Dashboard.
Public / Guest Users: No registration required. You will receive an instant email with your Ticket ID and a secure 32-character security token allowing one-click access to the conversation thread.
โฑ๏ธ 3. Priority Levels & SLA Commitments
๐ 4. Ticket Resolution & Rating (CSAT)
Once your issue has been resolved, support staff will update the status to "Resolved". You will have the opportunity to submit a 1 to 5 star rating along with written feedback to maintain our quality benchmark.
Specialized Support Departments
Membership Support
Assistance with registration, accounts, renewal, certificates, and ID cards.
Training & Courses
Course registration, schedules, attendance, assignments, and certificates.
Journal & Publications
Manuscript submissions, peer reviews, editorial inquiries, and publications.
Recruitment & Careers
Job circular queries, applications, written tests, interviews, and admit cards.
IT & Technical Support
Portal login issues, errors, bugs, site performance, and security.
Finance & Accounts
Invoices, payment verification, reimbursements, donations, and grant accounts.
Programme & Volunteering
Field programmes, climate initiatives, volunteer activities, and logistics.
General Information Desk
General inquiries, partnerships, feedback, suggestions, and complaints.
Frequently Asked Questions & Guides
๐ How do I download my membership certificate and digital ID card?
๐ Where can I find my admit card for written recruitment examinations?
๐ How do I track my submitted manuscript for the scholarly journal or Trishnatur?
๐ Direct Secretariat Support & Hours
Working Days: Sunday โ Thursday (9:00 AM โ 6:00 PM BST). Emergency technical support operates 24/7.